Privacy Policy

Last updated: August 15, 2026

Effective immediately, this Privacy Policy outlines how Roma Fragrances (the "Site", "we", "us", or "our") gathers, processes, and shares your personal information when you browse, use our services, or purchase from romafragrances.shop (the "Site") or otherwise interact with us regarding the Site (collectively, the "Services"). For this Privacy Policy, "you" and "your" refer to you as a user of the Services, whether as a customer, visitor, or another individual whose information we have collected under this Privacy Policy. Please review this Privacy Policy thoroughly. By accessing and using any of the Services, you consent to the collection, use, and sharing of your information as outlined in this Privacy Policy. If you do not agree with this Privacy Policy, please refrain from using or accessing any of the Services.

Updates to This Privacy Policy

We may revise this Privacy Policy periodically to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will display the updated Privacy Policy on the Site, refresh the "Last updated" date, and take any additional steps required by law.

How We Collect and Use Your Personal Information

To deliver the Services, we collect and have collected over the past 12 months personal information about you from various sources, as detailed below. The information we gather and use depends on how you engage with us. Beyond the specific uses listed below, we may use collected information to reach out to you, deliver or enhance the Services, meet legal requirements, enforce applicable terms of service, and safeguard the Services, our interests, and those of our users or others.

What Personal Information We Collect

The personal information we obtain depends on how you interact with our Site and Services. "Personal information" refers to data that identifies, relates to, describes, or can be linked to you. The sections below outline the categories and types of personal information we collect.

Information You Provide Directly

Information you submit directly through our Services may include:

Contact details such as your name, address, phone number, and email.
Order information such as your name, billing address, shipping address, payment confirmation, email address, and phone number.
Account information such as your username, password, security questions, and other account security details.
Shopping information such as items you view, add to your cart, save to your account including loyalty points, reviews, referrals or gift cards, or purchases.
Customer support information such as details you include in communications with us, for example, messages sent through the Services.

Some Services features may require you to provide specific personal information. You may choose not to provide this information, but doing so may limit your ability to use certain features.

Information We Collect About Your Activity

We may automatically collect certain information about your use of the Services ("Usage Data"). We may use cookies, pixels, and similar technologies ("Cookies") to do this. Usage Data may include information about how you access and use our Site and account, including device details, browser information, network connection details, your IP address, and other information about your interaction with the Services.

Information We Receive from Other Sources

We may also obtain information about you from third parties, including vendors and service providers who may collect information on our behalf, such as:

Companies that support our Site and Services, such as Shopify.
Our payment processors, who collect payment information (e.g., bank account, credit or debit card information, billing address) to process your payment, fulfill your orders, and provide you with requested products or services.
When you visit our Site, open or click on emails we send, or interact with our Services or advertisements, we or third parties we partner with may automatically collect certain information using online tracking technologies such as pixels, web beacons, software developer kits, third-party libraries, and cookies.

Any information we obtain from third parties will be handled in accordance with this Privacy Policy. See also the section below, Third Party Websites and Links.

How We Use Your Personal Information

Providing Products and Services. We use your personal information to deliver the Services and fulfill our agreement with you, including processing payments, fulfilling orders, sending account and transaction notifications, creating and managing your account, arranging shipping, handling returns and exchanges, and providing related account features. We may also improve your shopping experience by allowing Shopify to connect your account with other Shopify services you may use. In this case, Shopify will process your information as described in its Privacy Policy and Consumer Privacy Policy.
Marketing and Advertising. We may use your personal information for marketing and promotional purposes, such as sending marketing, advertising, and promotional messages via email, text, or mail, and displaying product or service advertisements. This may include using your personal information to customize the Services and advertising on our Site and other websites.
Security and Fraud Prevention. We use your personal information to identify, investigate, or respond to suspected fraudulent, illegal, or harmful activity. If you register an account and use the Services, you are responsible for protecting your account credentials. We strongly advise against sharing your username, password, or other access information with anyone. If you suspect your account has been compromised, please contact us right away.
Communicating with You and Improving Services. We use your personal information to provide customer support and enhance our Services. This reflects our legitimate interest in being responsive to you, delivering effective services, and maintaining our business relationship with you.

Cookies

Like many websites, we use Cookies on our Site. For details about the Cookies we use to power our store with Shopify, see https://www.shopify.com/legal/cookies. We use Cookies to operate and improve our Site and Services (including remembering your actions and preferences), run analytics, and better understand how users interact with the Services (in our legitimate interest to manage, improve, and optimize the Services). We may also allow third parties and service providers to use Cookies on our Site to better customize services, products, and advertising on our Site and other websites. Most browsers accept Cookies by default, but you can adjust your browser settings to remove or reject Cookies. Keep in mind that removing or blocking Cookies may negatively affect your experience and may cause some Services, including certain features and general functionality, to work incorrectly or become unavailable. Additionally, blocking Cookies may not fully prevent how we share information with third parties such as our advertising partners. Our website also honors the Global Privacy Control (GPC) signal, which lets you opt out of certain uses or disclosures of your information. If you express your preference through GPC, we will treat it as a valid request to opt out of sharing and targeted advertising for that browser or device, and, if we can connect the device sending the signal to a Shopify account, we will apply the opt-out to that account as well. To learn more about Global Privacy Control, visit https://globalprivacycontrol.org/. Aside from Global Privacy Control, we do not recognize other "Do Not Track" signals from your web browser or device.

How We Share Personal Information

In certain situations, we may share your personal information with third parties for contract fulfillment, legitimate purposes, and other reasons outlined in this Privacy Policy. These situations may include:

With vendors or other third parties who perform services on our behalf (e.g., IT management, payment processing, data analytics, customer support, cloud storage, fulfillment and shipping).
With business and marketing partners to deliver services and advertise to you. Our business and marketing partners will use your information according to their own privacy policies.
When you direct, request, or otherwise authorize us to share certain information with third parties, such as to ship you products or through your use of social media widgets or login integrations.
With our affiliates or within our corporate group, in our legitimate interest to operate a successful business.
In connection with a business transaction such as a merger or bankruptcy, to comply with applicable legal obligations (including responding to subpoenas, search warrants, and similar requests), to enforce applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.

Over the past 12 months, we have disclosed the following categories of personal information and sensitive personal information about users for the purposes outlined above in "How we Collect and Use your Personal Information" and "How we Share Personal Information":

Category	Categories of Recipients
Identifiers such as basic contact details and certain order and account information Personal information categories listed in the California Customer Records statute such as basic contact details and certain order and account information Commercial information such as order information, shopping information, and customer support information Internet or other similar network activity, such as Usage Data Geolocation data such as locations determined by an IP address or other technical measures	Vendors and third parties who perform services on our behalf (such as Internet service providers, payment processors, fulfillment partners, customer support partners, and data analytics providers) Business and marketing partners Affiliates

Category of Personal Information	Categories of Recipients
Identifiers such as name, email address, and phone number	Business and marketing partners
Commercial information such as records of products or services purchased	Business and marketing partners
Usage Data	Business and marketing partners

User Generated Content

The Services may allow you to post product reviews and other user-generated content. If you submit user-generated content to any public area of the Services, it will be public and accessible to anyone. We do not control who will access the information you choose to share with others and cannot guarantee that those with access will respect your privacy or keep it secure. We are not liable for the privacy or security of any information you make public, or for the accuracy, use, or misuse of any information you share or receive from third parties.

Third Party Websites and Links

Our Site may include links to websites or online platforms operated by third parties. If you follow links to sites not affiliated with or controlled by us, review their privacy and security policies and other terms. We do not guarantee and are not responsible for the privacy or security of such sites, including the accuracy, completeness, or reliability of information found there. Information you provide on public or semi-public venues, including information you share on third-party social networking platforms, may be viewable by other users of the Services or those platforms without restrictions on its use by us or third parties. Our inclusion of such links does not imply endorsement of the content on such platforms or their owners or operators, except as stated on the Services.

Children's Data

The Services are not designed for children, and we do not knowingly collect personal information about children. If you are the parent or guardian of a child who has provided information to us, please contact us immediately.

As of the Effective Date of this Privacy Policy, we do not have actual knowledge that we “share” or “sell” (as those terms are defined in applicable law) personal information of individuals under 16 years of age.

Security and Retention of Your Information

Please be aware that no security measures are perfect or impenetrable, and we cannot guarantee “perfect security.” In addition, any information you send to us may not be secure while in transit. We recommend that you do not use insecure channels to communicate sensitive or confidential information to us.

How long we retain your personal information depends on different factors, such as whether we need the information to maintain your account, to provide the Services, comply with legal obligations, resolve disputes or enforce other applicable contracts and policies.

Your Rights

Depending on where you live, you may have some or all of the rights listed below in relation to your personal information. However, these rights are not absolute, may apply only in certain circumstances and, in certain cases, we may decline your request as permitted by law.

Right to Access / Know: You may have a right to request access to personal information that we hold about you, including details relating to the ways in which we use and share your information.
Right to Delete: You may have a right to request that we delete personal information we maintain about you.
Right to Correct: You may have a right to request that we correct inaccurate personal information we maintain about you.
Right of Portability: You may have a right to receive a copy of the personal information we hold about you and to request that we transfer it to a third party, in certain circumstances and with certain exceptions.
Restriction of Processing: You may have the right to ask us to stop or restrict our processing of personal information.
Withdrawal of Consent: Where we rely on consent to process your personal information, you may have the right to withdraw this consent.
Appeal: You may have a right to appeal our decision if we decline to process your request. You can do so by replying directly to our denial.
Managing Communication Preferences: We may send you promotional emails, and you may opt out of receiving these at any time by using the unsubscribe option displayed in our emails to you. If you opt out, we may still send you non-promotional emails, such as those about your account or orders that you have made.

You may exercise any of these rights where indicated on our Site or by contacting us using the contact details provided below.

We will not discriminate against you for exercising any of these rights. We may need to collect information from you to verify your identity, such as your email address or account information, before providing a substantive response to the request. In accordance with applicable laws, you may designate an authorized agent to make requests on your behalf to exercise your rights. Before accepting such a request from an agent, we will require that the agent provide proof you have authorized them to act on your behalf, and we may need you to verify your identity directly with us. We will respond to your request in a timely manner as required under applicable law.

Complaints

If you have complaints about how we process your personal information, please contact us using the contact details provided below. If you are not satisfied with our response to your complaint, depending on where you live you may have the right to appeal our decision by contacting us using the contact details set out below, or lodge your complaint with your local data protection authority.

International Users

Please note that we may transfer, store and process your personal information outside the country you live in. Your personal information is also processed by staff and third party service providers and partners in these countries.

If we transfer your personal information out of Europe, we will rely on recognized transfer mechanisms like the European Commission's Standard Contractual Clauses, or any equivalent contracts issued by the relevant competent authority of the UK, as relevant, unless the data transfer is to a country that has been determined to provide an adequate level of protection.

Contact

Should you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, please call or email us at info@romafragrances.net